Our experience at the Whaler has been nothing short of outstanding. From the moment we joined the rental program, the transition was seamless and stress-free. The communication has been excellent—clear, timely and thoughtful—which makes owning from afar feel easy.

What we appreciate most is how HEI treats owners. The front desk always makes you feel like an owner, and not a guest, and that difference really matters. The team is professional, welcoming, and genuinely cares—and it’s obvious that employees are well supported and valued.

The owner events are another highlight. They create a real sense of community and reinforce that this isn’t just a rental property, but a true home away from home. HEI has gone above and beyond in managing our units and we couldn’t be happier with the partnership.

We absolutely recommend HEI to the other Whaler owners looking for a first-class property management experience.

Peace of mind is invaluable, especially as out-of-state owners, and partnering with HEI has provided exactly that.  We have worked with the HEI team for several years, and from day one, their friendly, approachable, and courteous demeanor has made communication effortless. We are always confident that our calls and emails will be answered promptly and that any questions or concerns will be handled with care and efficiency.

The HEI team is reliable, professional, and truly understands hospitality at its core. Our property is maintained in exceptional condition and continues to perform strongly with consistent occupancy. Being thousands of miles away, we have complete confidence knowing that HEI has outstanding on-site maintenance teams and first-class housekeeping services ensuring the highest standards are always met.

We would highly recommend HEI to any property owner seeking a dependable, professional management partner. They are a true pleasure to work with and deliver genuine hospitality that our guests consistently appreciate.

As out-of-state owners, peace of mind is incredibly important to us. We have partnered with HEI for several years, and throughout that time, the team has consistently demonstrated professionalism, reliability, and genuine hospitality.

The HEI family maintains a friendly and courteous demeanor, which makes communication seamless. We always feel comfortable picking up the phone or sending an email, confident that our questions will be answered promptly and any concerns addressed efficiently.

Our property is maintained in exceptional condition and continues to perform well with consistent occupancy. Knowing that HEI has strong onsite maintenance support and first-class housekeeping services gives us complete confidence, even from thousands of miles away.

We highly recommend HEI to any property owner seeking a dependable, professional partner who is a pleasure to work with and truly understands the meaning of hospitality.