We distribute your property across top-producing vacation rental websites, ensuring maximum visibility: VRBO, Booking.com, Airbnb, TripAdvisor, Expedia American Express Platinum, Chase Sapphire, Capital One Travel; our exclusive Home Host Lifestyle brand database of 100,000+ repeat guests; our Home Host direct booking website, where 23% of our bookings are direct and are growing rapidly. All reservations are property-specific, ensuring owners receive only intended bookings. If the requested unit is unavailable, we provide highly curated alternatives to meet guest preferences.

Absolutely! We encourage owners to market their rental. Standard fees apply to all bookings, regardless of the source.

We support and encourage owners to use and enjoy their property; it’s why you invested in it! There is a $149 admin fee for calendar updates, cleaning coordination, and guest access management. You set the rates for friends and family stays while we handle all check-in/out logistics. All stays must be coordinated through our reservation/owner’s portal to prevent conflicts.

We leverage industry-leading pricing tools combined with real-time human oversight from our full-time, locally based revenue managers. Our pricing strategy analyzes: occupancy trends and market conditions, seasonality and tourist demand, historical booking data and market pacing, competitive landscape of Maui’s 14,000 vacation rentals & 12,000 hotels/timeshares, daily rate adjustments for the next 12-18 months, ensuring competitive pricing and peak occupancy.

Every guest receives a seamless, luxury experience, including a welcome binder and digital guidebook with property info, resort rules, and local attractions; pre-arrival and in-stay communication, ensuring a smooth check-in process; a starter set of essentials, toiletries, paper towels, dishwasher detergent, and more; and activity concierge services, helping guests book excursions, car rentals, and local experiences.

On average, 6-8 times per month, including post-checkout cleaning after every guest departure; pre-arrival audits before each new guest’s stay; Service Manager inspections at least twice per month; maintenance workflow tracking with digital photo cataloging for every unit.

We operate a best-in-class cleaning service that follows strict CDC-approved guidelines: post-guest deep cleaning before each arrival, and professional, commercial-grade laundry services for all linens and towels. Cleaning fees are charged to the guest to keep costs low for owners.

We prioritize property security and guest screening with guest identity verification for ALL reservations. Strict policies against unchaperoned vacationing students and guests under 25. Rental contract enforcement, ensuring guests meet quality standards.

95% of guests opt into our low-cost damage protection program, ensuring that most issues are resolved immediately. All properties are inspected upon checkout, and necessary charges are recouped from the guest. Owners are required to maintain homeowners’ insurance for damages beyond the coverage of our program.

We offer a monthly linen lease/purchase program, by Filidoro from Italy: high-quality sheets, pillowcases, towels, beach towels, kitchen towels, and bathmats. Commercial-grade laundry services included in the guest cleaning fee.

Yes! Our Interior Design & Staging Team offers professional staging services to enhance rental appeal and local and mainland custom interior design and décor consultation for remote owners.

We accept all major credit cards for reservations, rentals, and deposits. Additional payment options include personal checks, direct bank-to-bank e-checks (for advance bookings), and electronic deposits. Our digital property catalog is accessible to cleaning, maintenance, auditors, and reservation managers for seamless operations. Guests typically cover the credit card processing surcharge, minimizing costs for owners.

At HEI Hotels + Resorts, we provide a full suite of management services designed to enhance the value and performance of your property. Our offerings include: complimentary owner departure cleans through our Home Host program; a flexible linen purchase and lease program tailored to unit size; optional tax filing services to simplify compliance; maintenance support with many standard repairs included at no additional cost; convenient property bill payment services upon request; professional VRBO listing management, with the first year’s subscription covered by Home Host. Our approach ensures seamless operations, exceptional guest experiences, and optimized revenue, all while relieving owners of day-to-day management burdens.